Who we are
Marshall Product Solutions UK Ltd is a limited company registered in England (registered number 11923323) and has its registered office at 46 Victoria Road, Worthing, West Sussex, BN11 1XE.
Marshall Product Solutions UK Ltd uses and is responsible for processing certain personal information about you. When we do so we are regulated under the General Data Protection (GDPR) (EU) 2016/679 which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
The personal information we collect and use
Information collected by us:
In the course of providing advice and fulfilling the scope of work, we may collect and process the following personal data about you:
Information provided by you:
- Contact information such as name, address, contact details (including phone number and email address) or personal data relating to other people within your organisation.
- Information to assist us with providing a service to you.
- Information from filling in forms on our site. This includes information you provide when you subscribe to a newsletter, search for a service, or complete a survey, and when you report a problem with our site.
- Special categories of personal data, for example, in connection with your attendance at a seminar or event hosted by us to identify disabilities or dietary requirements.
Information obtained by us:
- Publically available information about you or your business (including through electronic sources).
- When you visit our site, the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time);
services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
- Other technical information, when you visit our site, such as data from cookies and other similar technologies.
How do we collect your personal data?:
We may collect personal data about you or your organisation in a number of circumstances,
- When you or your organisation offer to provide or provide services to us;
- When you use, browse, make an enquiry or otherwise interact on our site; and
- When you attend a seminar or events.
Information we receive from other sources:
We may receive personal data about you from people liaising with us in relation to the services we are providing to you. For example, accountants, financial advisors, business partners and other professional advisors. As we work closely with third parties including, for example, sub-contractors in technical, payment and delivery services, we may also receive information about you from them.
Personal data about other people which you provide to us:
If you provide personal data to us about someone you must ensure that you are entitled to disclose that personal data to us and that, without us taking any steps to verify this, we may collect, use and disclose that personal data as described in this Privacy Notice. It is your responsibility to inform the individual concerned of this Privacy Notice.
How we use your personal information to provide our services:
We process your personal information in the following ways:
- To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;
- To comply with our legal and regulatory obligations;
- To analyse and improve our services and communications to you and notify you of any changes to our services;
- To protect the security of and managing access to our premises, IT and communication systems, online platforms, the site and other systems, preventing and detecting security threats, fraud or other criminal or malicious activities;
- For insurance purposes;
- For monitoring and assessing compliance with our policies and standards;
- For investigating and resolving actual and potential claims and complaints against us;
- To comply with court orders and to exercise and/or defend our legal rights;
- To ensure that content from our site is presented in the most effective manner for you and for your computer;
- To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- To allow you to participate in interactive features of our service, when you choose to do so;
- To provide you with information about other services we offer that are similar to those that we have already provided to you or which you have enquired about;
For any purpose related and/or ancillary to any of the above or any other purpose for which your personal data was provided to us.
Collectively, we refer to the above as the Services in the remainder of the Privacy Notice.
How we use Information we receive from other sources:
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for our provision of the Services.
Who we share your personal information with:
We may share your personal information with other entities within Marshall Product Solutions UK Ltd., all of which are based within the United Kingdom.
We may also share and/or disclose your information with selected third parties including:
- Business partners, professional advisers, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
- Service providers acting as processors based within the EEA and who provide IT and system administration services to us;
- Any law enforcement agency, court, regulator, government authority (including HM
Revenue & Customs) or other third party where we believe this is necessary to comply with a regulatory obligation or otherwise to protect our rights or the rights of any third party;
- Our insurers and any legal provider appointed by our insurers;
- Analytics and search engine providers that assist us in the improvement and optimisation of our site; and
- Credit reference agencies for the purpose of assessing your credit score where this is
a condition of us entering into a contract with you or for verifying your existence and
- On a confidential basis, to business development consultants for the purposes of collecting your feedback on the firm’s services;
- If Marshall ProductSolutions UK Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its clients will be one of the transferred assets.
This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Whether information has to be provided by you, and if so why:
The provision of certain personal data may be required from you to enable us to provide the Services. For example, we may require personal data to process your instructions and to comply with our regulatory obligations. We will inform you at the point of collecting information from you whether you are required to provide the information to us. If you are unable to provide the required personal data we may not be able to provide you with the Services.
How long your personal information will be kept:
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements which includes investigating any legal claims that may be made against us.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal
Reasons we can collect and use your personal information:
We will process your personal data for one or more of the following lawful grounds:
- Where we need to perform the contract we are about to enter into or have entered into with you to provide you with the Services.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
- Where we rely on your consent – for example, where you agree we can send you information about seminars or events.
We will only process special categories of personal data (racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, physical or mental health or condition, sexual life or sexual orientation, genetic data or biometric data) with your explicit consent or if such personal data is processed as a result of us carrying out mandatory regulatory checks, such as compliance with Anti Money Laundering checks.
You may contact us anytime using the contact details below, if you would like further information on such safeguards.
Your rights under the GDPR:
Under the GDPR you have a number of important rights, subject to certain conditions. In summary, those include rights to:
- Request access to personal data held by us about you (also known as Data Subject Access Request);
- Request correction of personal information held by us about you;
- Require us to erase personal data held by us about you where there is no lawful reason to continue to process it or retain it;
- Restrict our processing of personal data held by us about you;
- Receive personal data, which you have provided to us, in a structured, commonly used and machine readable format. You also have the right to require us to transfer this personal data to another organisation, at your request;
- Object to our processing of personal data held by us about you (including for the purposes of sending marketing materials to you); and
- Withdraw your consent, where we are relying on it to use your personal data.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation. If you would like to exercise any of those rights, please contact, use using the details below:
46 Victoria Road, Worthing, West Sussex, BN11 1XE
In order to process your request, you will need to provide:
- Sufficient information to identify you, that is your name, address and contact details;
- Proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
- Sufficient explanation of your request relating to the rights set out above.
Keeping your personal information secure:
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain:
We hope that our office can resolve any query or concern you raise about our use of your information.
The GDPR also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at
https://ico.org.uk/concerns/ or telephone: 0303 123 1113 or post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Changes to this Privacy Notice:
This Privacy Notice was published in December 2019. We may change this Privacy Notice from time to time to reflect any changes to the way in which we process your personal data and to meet our legal requirements. Any such change to the Privacy Notice will be published on our website will take effect as soon as they are posted.
How to contact us:
Please contact our office, on the details above, if you have any questions about this Privacy Notice or the information we hold about you.